March/April 2025 ISSUE - FUNERAL BUSINESS SOLUTIONS
March/April 2025 ISSUE - FUNERAL BUSINESS SOLUTIONS
Funeral Business Solutions Publisher Timothy Totten sits down with journalist Erin Connolly to discuss her article "Funeral Homes as Event Centers." During this quick and informative half-hour, Totten and Connolly discuss the interesting facts she found in her research. The pair are joined by Katie Hill and Brenda Stratton, both of Mortuary Lift Company, as well as Lee Longino, an expert in the field. Along the way, the group also laughs and shares their own wacky industry stories and learns what Lee has done in the industry to move funeral homes toward not only hosting more meaningful funerals, but also events beyond the standard funeral service.
Funeral Business Solutions Publisher Timothy Totten sits down with journalist Erin Connolly to discuss her article "Funeral Industry Customer Service in the Age of Amazon." During this quick and informative half-hour, Totten and Connolly discuss the interesting facts she found in her research. The pair are joined by Katie Hill and Brenda Stratton, both of Mortuary Lift Company, who highlight the challenges faced by professionals to deliver great customer service. Along the way, the foursome also laughs and shares their own wacky industry stories and the crazy things they've done to adjust to changes in customer service expectations in the funeral industry.
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Funeral Business Solutions Magazine is published by Radcliffe Media, Inc.
1801 South Bay Street | Eustis, Florida 32726-5666 | USA
Tim Totten, Publisher, 352.242.8111
Publishing Funeral Business Solutions
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